Last Update: 1st June 2026
This is the Refund Policy for Hello Canine, accessible from https://www.hellocanine.co.uk/
Hello Canine (“us”, “we”, or “our”) operates the https://www.hellocanine.co.uk/ website (the “Service”).
Online Courses
At Hello Canine we operate a 14 day money back guarantee refund policy on our online courses, as long as you do not login to your online course.
Refund requests should be made to Hello Canine through the contact form on the website or by email to info@hellocanine.co.uk
Hello Canine states that a full refund will be issued if a purchased on-line course has not been accessed and the refund claim is made within fourteen days of the purchase.
If you are a consumer, please note that you waive your right to a refund under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if you access an online product or download a downloadable product.
Up until this point, and within fourteen days of making your purchase, you may cancel your purchase by contacting us in writing and we will issue a full refund.